FAQ
Welcome to the Koi Fortune Help Center, where you'll find answers to the most frequently asked questions from our players. You'll find easy-to-understand information on bonuses, account settings, payments and general gameplay. If you have any questions, the Koi Fortunes support team is always here to help.
Yes, Koy Fortune accepts JP players and offers local players full access to the gaming platform. The casino operates under an international license that allows it to serve JP players.
Of course. Koy Fortune operates under a legal gambling license, providing a safe and regulated environment for all players in JP.
JP players can use a variety of digital currencies for deposits and withdrawals at Koy Fortune, including Bitcoin, Ethereum, Litecoin, Tether, Toncoin, Solana, and TRON.
Koy Fortune accepts multiple traditional currencies including US Dollars, Canadian Dollars, and Euros for user convenience.
Koy Fortune itself does not charge fees for deposits or withdrawals, however standard network fees may apply for cryptocurrencies.
Deposit limits vary depending on the payment method you choose. The minimum deposit amount is usually around 10-20 euros, with a maximum limit of 10,000 euros. Higher limits may be set for higher-value players.
The Koy Fortune website is fully mobile optimized, allowing you to fully access all games and features and play directly from any smartphone or tablet.
Koy Fortune's VIP program offers personalized bonuses, high betting limits, fast withdrawals and more. Reward yourself for your continued play and loyalty.
To change your registered email address, please contact Customer Service, who will guide you through the verification process to ensure the security of your account.
No. Koy Fortune only allows one account per player. Multiple accounts are a violation of our Terms of Use.
Yes, due to gambling regulations Koy Fortune is unable to accept players from certain jurisdictions. Please see our General Terms and Conditions for a detailed list.
No, Koy Fortune does not charge any hidden fees on withdrawals, only standard network fees apply to cryptocurrency transactions.
Be sure to check not only the bonus amount and free spins, but also the wagering requirements and expiry date, as failure to meet these conditions may result in restrictions on withdrawals.
It depends on the payment method: bank transfers can take several business days, while e-wallets and cryptocurrencies are often completed instantly or within 24 hours.
Koi Fortune's live casino is also optimized for smartphones and tablets, so you can access it directly from your browser and play comfortably.